Privacy Notice

Who is responsible for your information

KO Plant Engineers Ltd is the controller of personal information submitted through this website. Current company and contact details are shown on the company information and contact pages.

Information we collect

When you use the enquiry form, we may receive your name, company, email address, telephone number, preferred contact method, general location and the information you provide about a machine or job. We also receive limited technical information needed to deliver and protect the website, such as server request logs.

Please do not send passwords, access codes, special-category personal information or customer-confidential material unless it is necessary and an appropriate secure method has been agreed.

Why we use it

We use enquiry information to understand and respond to your request, discuss potential work, prepare or perform a contract, maintain appropriate business records and protect the website from misuse. Depending on the circumstances, the lawful basis will normally be steps requested before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and protecting the business.

Who receives it

Information is used by authorised people working for KO Plant Engineers Ltd and by service providers that host the website, route email or provide business systems on our behalf. We do not sell enquiry information. We may disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Retention

We retain enquiry information only for as long as it is reasonably needed to respond, manage potential work, maintain appropriate business records and meet contractual, insurance, tax or legal requirements. Information that becomes part of a customer, supplier, accounting, safety or job record may be retained for longer than an enquiry that does not lead to work.

Cookies and similar storage

The supplied website does not include advertising trackers or non-essential analytics. Grav may use strictly necessary session storage to secure administration and form handling. Additional services added later should be assessed and this notice updated before they are enabled.

Your rights

Depending on the circumstances, you may have rights to request access, correction, deletion or restriction of your personal information, to object to certain use, and to receive information you supplied in a portable format. You may also complain to the UK Information Commissioner's Office. Contact KO Plant Engineers Ltd first using the details on the contact page so the request can be identified and handled.

Changes

This notice should be reviewed whenever the website, contact process, hosting, email provider or retention practice changes.